With nearly three decades of experience, SAPP International has earned its position as a trusted partner to global retailers. Together, SAPP’s hardware expertise and Tiliter’s software solutions—already deployed across all Woolworths stores in Australia for e-commerce, AI-powered price checking, and Scan & Go—are set to transform the retail landscape, bringing revolutionary technology to a global audience.

Tiliter’s AI technology is revolutionising the way retailers handle non-barcoded items such as loose fruits, vegetables, baked goods, nuts, and confectionery, dramatically improving checkout efficiency. By precisely recognising subtle differences between similar products—such as various types of the same fruit or baked goods—Tiliter’s AI offers unparalleled accuracy across multiple product categories, setting a new global standard in retail technology. This advanced system has led to a 90% reduction in checkout times for shoppers and 35% for cashiers, delivering a faster, more streamlined experience.

Moreover, Tiliter’s AI helps retailers prevent fraud, reduce shrinkage, and enhance operational efficiency. By accurately identifying when barcoded items are mistakenly presented as loose produce, it ensures transaction accuracy and prevents revenue loss. The system has reduced fresh produce loss by 60% and fraud by 85%, offering significant improvements that boost profitability and support sustainable retail practices.

In discussing the partnership, Chris Sampson, Co-CEO of Tiliter, shared his excitement: “This partnership with SAPP International reflects our mutual goal of advancing retail technology. By combining our AI software capabilities with SAPP’s expertise in hardware, maintenance, and support services, we are well-positioned to meet the distinct requirements of retailers globally.”

Henry Wong, Executive Director at SAPP International, added: “Collaborating with Tiliter enables us to expand our offering and help share this groundbreaking technology with the rest of the world. While the AI scale has already made waves in the world of fruit and vegetables, its applications can easily extend to countless other industries.”

About SAPP International
SAPP International is a leading global manufacturing business with design-driven sales offices in Australia, Hong Kong, China, Europe, UK and the US. With close to three decades of experience, we have built an impressive global portfolio and a dedicated team of over 500 professionals. Our commitment lies in delivering innovative design and manufacturing solutions to renowned retailers and brands worldwide, all meticulously crafted at our cutting-edge facilities in Dongguan, China. Using advanced tools such as 3D Studio Max, Rhinoceros 3D, and Solidworks, SAPP collaborates with clients to create customised solutions that modernise retail operations and enhance customer satisfaction.

For more information about SAPP International’s services, contact us at hello@sappinternational.com

About Tiliter
Tiliter is an AI technology company specialising in computer vision software for the retail sector. Its solutions help grocers reduce fraud, minimise loss, and streamline operations while delivering a faster, more seamless shopping experience. Tiliter’s AI technology is already utilised across 1,100 Woolworths stores in Australia for e-commerce, AI-powered price checking, and Scan & Go. The company’s innovations have been recognised globally, including winning the 2022 RETA award for Best AI & Robotics Application for its work with Netto in Germany.

For inquiries regarding Tiliter’s AI technology, reach out to marcel.herz@tiliter.com

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One of the highlights of the new facility is the development of an on-site workshop and R&D lab, which will enable us to innovate even further in the fields of Retail/POS displays, fixtures, furniture, and industrial equipment. This space will provide our team with the tools they need to continue designing and producing high-quality custom solutions that help brands and retailers succeed in the competitive retail market.

At SAPP International, we pride ourselves on our ability to support businesses through tailored solutions, whether it’s creating striking in-store displays, full store designs or developing efficient point-of-sale equipment. Our experience extends to the successful nationwide rollouts of all sorts of fixtures/furniture/equipment (including full stores, shop in shops, cash registers, dolleys, trolleys, countertop displays, gondolas, wall bays, end caps) showcasing our expertise in managing large-scale projects and meeting the unique requirements of diverse industries.

This move marks a new chapter for SAPP International, where we’ll continue to push the boundaries of design, manufacturing, and innovation. Our Artarmon facility will strengthen our ability to collaborate with clients, experiment with new ideas, and ultimately deliver world-class retail and industrial solutions.

We’re excited to invite both existing and prospective clients to visit our new space and see firsthand how we can help bring their visions to life. Stay tuned for updates on our workshop’s progress and the cutting-edge solutions we will be developing!

Get in touch with us today at hello@sappinternational.com to learn how we can elevate your shopper solutions to the next level.

Yours truly,
Henry Wong

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